A configuração subjetiva e a psicodinâmica no trabalho dos servidores em uma Instituição Federal de Ensino Superior
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Data
2024-09-12
Autores
Narciso, Janete do Carmo
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Universidade Federal do Espírito Santo
Resumo
This research addresses the theme of subjectivity and occupational health. In the contemporary scenario, the Ombudsman institution emerges as a significant mechanism for promoting transparency, defending citizens' rights, and improving public and private services. As an independent and impartial body, it plays an indispensable role within the Public Power, mediating interactions between citizens and government institutions, with the objective of receiving and forwarding demands, complaints, reports, and suggestions, ensuring the quality of public services and the enforcement of citizens' rights. This study fits into this context and is guided by the following research question: What subjective meanings and configurations are experienced by Ombudsman employees concerning occupational health? The goal was to understand the relationship between subjectivity and the health dynamics of Ombudsman employees at a Federal Higher Education Institution. To achieve this, the research adopted a qualitative and exploratory approach, grounded in Fernando González Rey's Theory of Subjectivity and Christophe Dejours' Psychodynamics of Work. Interpretations were based on Qualitative Epistemology and the Constructive Interpretative Methodology of Knowledge. The research instruments used were conversation and participant observation. The main findings can be summarized in the form of subjective configurations symbolized as follows: "Feeling that they would be heard marked the negotiations"; Coping, resistance, and resilience: "We are like a structure to meet the requirements"; Space of lack of support: "... they cannot provide some fundamental tools"; Sense of inefficiency and disillusionment: "... material or symbolic demands accumulate and are postponed"; Invisibility and neglect: "An Ombudsman that is not heard"; Instrumental about the noun: "A Kafkaesque instance"; Adaptation and overcoming: "... resilience and resistance, this is our motto"; Fatigue and mental health: "... as a student, I came to say that I suffer mistreatment, discriminatory looks, and persecution here at the university"; Senses of detachment and segregation: "... women are predominantly responsible for the services". By understanding the psychosocial implications and risk and protective factors related to this work activity, the research aims to provide recommendations for promoting the well-being of employees. The research offers important theoretical contributions by associating two theories as a basis for studying work-related topics, namely the Theory of Subjectivity and the Psychodynamics of Work
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Gestão pública , Ouvidoria , Saúde mental , Subjetividade