Mestrado Profissional em Gestão Pública
URI Permanente para esta coleção
Nível: Mestrado Profissional
Ano de início: 2011
Conceito atual na CAPES: 4
Ato normativo:
Homologado pelo CNE, Parecer CES/CNE nº 487/2018 (Portaria MEC 609, de 14/03/2019), DOU 18/03/2019, seção 1, p. 63.
Periodicidade de seleção: Anual
Área(s) de concentração: Administração Pública
Url do curso: https://gestaopublica.ufes.br/pt-br/pos-graduacao/PPGGP/detalhes-do-curso?id=1414
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Submissões Recentes
- ItemBem-estar no trabalho no contexto dos técnicos de enfermagem do serviço público: uma análise da interação com a fadiga(Universidade Federal do Espírito Santo, 2025-08-26) Passos, Inês Francisca; Freitas, Rodrigo Randow de ; https://orcid.org/0000-0003-0170-6892 ; http://lattes.cnpq.br/8940464292334970; https://orcid.org/0009-0008-8171-0122 ; http://lattes.cnpq.br/3208859579034203; Luz, Ana Alice Dias de Castro; https://orcid.org/0000-0002-3531-6086; http://lattes.cnpq.br/9523607680351287; Gonçalves, Wellington ; https://orcid.org/0000-0002-7106-3637 ; http://lattes.cnpq.br/3844454977315778; Oliveira, Rodrigo Ribeiro de ; https://orcid.org/0000-0002-1006-6500; http://lattes.cnpq.br/9456573255125999This dissertation investigates work well-being and compassion fatigue among nursing technicians at the Women’s Health Unit of Ebserh. The qualitative study used semi-structured interviews and content analysis to identify factors influencing occupational health and propose interventions to improve the work environment. Findings show that professional recognition, social support, and task redistribution are key aspects to reduce fatigue and enhance team engagement. As a practical contribution, two technical products were developed: a Procedures and Conduct Manual and a Playful and Illustrated Guide, both designed for direct application in the institution. These products aim to standardize practices, facilitate the identification of fatigue signals, and foster preventive and educational actions for the nursing staff.
- ItemTransformação digital na gestão de desempenho de servidores em estágio probatório de uma instituição pública(Universidade Federal do Espírito Santo, 2025-08-26) Albuquerque, Matheus Reisen de; Costa, Lourenço; https://orcid.org/0000-0001-8817-7449; http://lattes.cnpq.br/3218624501335034; https://orcid.org/0009-0003-1316-6050; http://lattes.cnpq.br/0824287200674831; Baldam, Roquemar de Lima ; https://orcid.org/0000-0002-8100-2862; http://lattes.cnpq.br/9016699893911674; Silva, Luan Carlos Santos ; http://orcid.org/0000-0002-8846-2511; http://lattes.cnpq.br/0479052969821093The present research aims to analyze the possibilities for improving the performance management of Technical-Administrative Education (TAE) public servants in a probationary period, enabled by digital transformation. To this end, the study combines a systematic literature review, an analysis of the perceptions of staff at the Federal University of Espírito Santo (Ufes), and the proposal of practical strategies to enhance the evaluation process. The literature review resulted in a portfolio of articles that highlight the relationship between technological innovation and efficiency in public management. The data collected from Ufes staff members indicate that, although there is recognition of the potential of digital technologies to make evaluations fairer and more efficient, structural and cultural barriers still hinder their full adoption. The recent implementation of the Performance and Management Program (PGD) has proven to be a concrete opportunity for modernization by centralizing demands and promoting a results-oriented management approach. The study concludes that digital transformation can significantly improve the probationary period, provided it is guided by strategic planning, active involvement of managers and evaluators, and supported by investments in training and technological infrastructure. As a result, a technical report was developed, presenting digital transformation strategies to enhance the performance evaluation of TAE servants during the probationary period
- ItemDesafios e oportunidades no uso da plataforma SOUGOV.BR : uma análise na perspectiva de servidores públicos aposentados e pensionistas(Universidade Federal do Espírito Santo, 2025-08-25) Pietre, Patricia Curbani de; Campos, Adriana Fiorotti ; http://orcid.org/0000-0002-8207-5553; http://lattes.cnpq.br/8272405462162388; https://orcid.org/0009-0009-4843-0986; http://lattes.cnpq.br/4856241649561616; Chévez Pozo, Osmar Vicente ; https://orcid.org/0009-0005-8018-3525; http://lattes.cnpq.br/1360315923319730; Ferreira, Giovanilton André Carretta ; https://orcid.org/0000-0002-3136-2966; https://lattes.cnpq.br/Introduction: The advancement of Information and Communication Technologies (ICTs) has transformed Public Administration, promoting the use of Electronic Government. However, digital exclusion remains a challenge, especially among the elderly. In this context, the SOUGOV.BR application was launched in 2021 with the aim of centralizing and simplifying services for federal public servants of the Executive Branch. At Uf, alesthough adherence to the application is high, many retired public servants and pensioners — mostly elderly — continue to seek in person assistance for demands that could be resolved digitally through the platform. Given this scenario, the research problem was defined as: What are the challenges and opportunities, from the perspective of retired public servants and pensioners, in the use of the SOUGOV.BR platform? The general objective is to analyze, from the perspective of retired public servants and pensioners, the challenges and opportunities in using the SOUGOV.BR platform. As for the theoretical framework, the study is grounded in concepts of Electronic Government and related developments. Methodologically, the research follows a qualitative and quantitative (quali-quantitative) approach, and is classified as descriptive and exploratory. Data were collected through participant observation, bibliographic and documentary research, a survey applied to retirees and pensioners aged 60 or older, and semi structured interviews with public servants working in the service area. The analysis involved descriptive statistics, content analysis, and document analysis. The results The results showed that the most frequently used services by retirees and pensioners aged 60 and over on SOUGOV.BR are pay slips, income statements, proof of life, personal data updates, payroll loans, and supplementary health benefits. Among the main challenges were low familiarity with technology, fear of online fraud, difficulties accessing the platform via GOV.BR, and the app’s low intuitiveness. Reported benefits included agility, convenience, and reduced need for travel, although preference for in-person service remains. Interviews with DGP staff confirmed these findings and highlighted the importance of human support. Suggested improvements include maintaining in-person service, creating a simplified interface for older adults, developing tutorials and training sessions, establishing an official information channel, and granting greater local autonomy to assist with access
- ItemPadronização da fiscalização de contratos de prestação de serviços contínuos em uma Instituição Federal de ensino(Universidade Federal do Espírito Santo, 2025-07-01) Santos, João Paulo; Campos, Adriana Fiorotti; http://orcid.org/0000-0002-8207-5553; http://lattes.cnpq.br/8272405462162388; Coelho Junior, Thalmo de Paiva; https://orcid.org/0000-0002-3716-1882; http://lattes.cnpq.br/0305159994373514; Cabral, Joilson de Assis; https://orcid.org/0000-0002-6304-0195; http://lattes.cnpq.br/3912633890004376; https://orcid.org/; https://lattes.cnpq.br/Introduction: The oversight of continuous service contracts is an activity of utmost importance for public agencies, as it ensures the quality of services delivered and compliance with the contractual terms, thereby safeguarding the public interest. The significant growth in the outsourcing of service provision has led public managers to place greater emphasis on contract oversight, with the aim of ensuring legal certainty, efficiency, and accountability. However, further efforts are still required to make such oversight more efficient and effective. Problem: In this context, evidence was found suggesting a lack of standardization in the oversight of continuous service contracts at the Reference Center for Training and Distance Education (CEFOR, in portuguese) and the Rectory of the Federal Institute of Education, Science, and Technology of Espírito Santo (IFES, in portuguese), as observed in other educational institutions. Therefore, the main objective was to analyze the oversight of these continuous service contracts, under the regime of exclusive labor dedication, in these units, in order to assess the existing level of standardization. As a theoretical foundation, a literature review was conducted encompassing, in addition to the legal framework and empirical studies, both national and international literature aligned with the research topic and the evolution of administrative models, with emphasis on the paradigms of New Public Management (NPM). Methods and procedures: The research adopted a qualitative-quantitative approach, applied in nature, with a theoretical-empirical methodology, exploratory and explanatory objectives, and the use of both primary and secondary sources for data collection. In addition to the literature review, documentary research was conducted, analyzing institutional documents and contract oversight manuals, along with semi-structured interviews, examined based on Bardin’s (2016) content analysis method. The findings confirmed the research assumption – namely, the lack of uniformity in contract oversight in the surveyed units – by revealing, among other aspects, noncompliance with current legislation, weaknesses in guidance and support instruments, gaps in inspector training, and deficiencies in institutional communication. Based on these findings, a technical/technological product was developed: a contract oversight guide entitled Shall we inspect? Acting with safety and efficiency in contract oversight. This updated and robust guide aims to standardize the work of contract inspectors, promoting legal certainty, effectiveness, and accountability, as well as strengthening contract governance in alignment with the public interest.
- ItemInteratividade digital : modelo de arquitetura comunicacional para ouvidoria da Universidade Federal do Espírito Santo - UFES(Universidade Federal do Espírito Santo, 2025-08-01) Nunes, Leonardo Aranha; Nogueira Júnior, Dario de Azevedo ; https://orcid.org/0000-0002-1123-3614; http://lattes.cnpq.br/3458386576554425; https://orcid.org/0009-0001-7596-0140; http://lattes.cnpq.br/8284844701050829; Zaganelli, Margareth Vetis ; https://orcid.org/0000-0002-8405-1838; http://lattes.cnpq.br/3009983939185029; Silva, Armando Manuel Barreiros Malheiro da ; https://orcid.org/0000-0003-0491-3758; http://lattes.cnpq.br/3383819339962955This dissertation investigates digital interactivity in the Ombudsman's Office of the Federal University of Espírito Santo (Ufes), proposing a communicative architecture model to enhance social participation and digital democracy. The study is based on the premise that Information and Communication Technologies (ICTs) can strengthen the relationship between public administration and citizens, aligning with the principles of New Public Service (NPS) and cyberdemocracy. The research addresses the limited interactivity offered by the Ufes Ombudsman's website, questioning whether the institution has effectively utilized ICTs to improve communication with both the academic community and external stakeholders. The study is grounded in three main theoretical frameworks: (1) public administration theories (bureaucratic, New Public Management, and New Public Service), (2) the concepts of e-government and cyberdemocracy, and (3) infocommunication as a tool for interaction and social participation. Methodologically, it is an applied, qualitative, and descriptive research based on a case study. Data were collected through document analysis and observation of the Ombudsman's website, classifying the services offered into levels of interactivity (basic, intermediate, and advanced) according to an adaptation of Diniz's (2000) methodology. The results reveal that the Ufes Ombudsman operates predominantly at a basic level of interactivity, focusing on information dissemination and transactional services but lacking advanced participatory tools such as discussion forums or UNIVERSIDADE FEDERAL DO ESPÍRITO SANTO CENTRO DE CIÊNCIAS JURÍDICAS E ECONÔMICAS MESTRADO PROFISSIONAL EM GESTÃO PÚBLICA 9 interactive chats. A comparative analysis with other federal universities (UFMG, UFRJ, and UFBA) showed that Ufes has lower rates of issue resolution and user satisfaction, indicating a need for improvements. Additionally, a disconnect was identified between institutional guidelines (such as the Institutional Development Plan and the Digital Government Strategy) and observed practices, which still prioritize centralization and bureaucracy. As a technical-technological product, the research proposes the creation of an interactive application for the Ufes Ombudsman, named "UFES OUVE" (UFES LISTENS). The application incorporates features aimed at expanding participation from the academic community and external stakeholders. This solution seeks to align university management with the principles of digital democracy, promoting transparency, co-production of decisions, and public value. The study concludes that implementing an interactive communicative architecture can transform the Ombudsman into a dynamic space for dialogue and collective construction, strengthening democratic governance and the effectiveness of public services. The research contributes to the debate on the use of ICTs in public administration, emphasizing the importance of interactivity as a tool for social participation and the consolidation of cyberdemocracy