Mestrado em Administração
URI Permanente para esta coleção
Nível: Mestrado Acadêmico
Ano de início: 2002
Conceito atual na CAPES: 4
Ato normativo: Homologado pelo CNE, Parecer CES/CNE nº 487/2018 (Portaria MEC 609, de 14/03/2019), DOU 18/03/2019, seção 1, p. 63.
Periodicidade de seleção: Anual
Área(s) de concentração: Gestão de Organizações
Url do curso: https://administracao.ufes.br/pt-br/pos-graduacao/PPGAdm/detalhes-do-curso?id=1479
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- ItemTecendo o processo criativo no design de interiores da equipe de projeto interiorizada em um banco público(Universidade Federal do Espírito Santo, 2025-11-25) Martins, Jane Rosa; Morais, César Augusto Tureta de; https://orcid.org/0000-0003-0091-1114; http://lattes.cnpq.br/4001881609827116; https://orcid.org/0009-0007-2090-2326; http://lattes.cnpq.br/4703477113511620; Rosa, Alexandre Reis; https://orcid.org/0000-0003-0619-7433; http://lattes.cnpq.br/0211829376571921 ; Anjo, José Edemir da Silva; https://orcid.org/0000-0002-5989-1173; http://lattes.cnpq.br/1720338650783528Organizational creativity has been widely debated in recent years, especially in the face of increasingly competitive and challenging markets. In the public banking sector, this scenario intensifies with demands for innovation, pressure for performance, and transformations in physical workspaces. Given the need for environments that stimulate employee creativity, the strategic role of interior design in configuring spaces that are collaborative, pleasant, and sensorially stimulating stands out. For this, the multisensory experience and refined aesthetic judgment of the professionals responsible for interior design are essential, as they are influenced by organizational, cultural, and aesthetic factors. The challenge for these professionals is amplified when designing for the complex context of a public bank, where design must simultaneously meet institutional and governmental interests and the needs of users—sometimes contradictory. The project team investigated, composed of tenured bank employees, has the particularity of being internalized within the bank, which directly influences the creation of interior design projects. This prolonged experience within an organizational context, combined with direct experience of the spaces they design—since, in this case, the creators are influenced by their own creation—contributes to more assertive and sensitive solutions. The objective of this research was to understand how the creative process occurs in interior design developed by a project team based within a public bank. To this end, the investigation articulated the theoretical approaches of distributed creativity and organizational aesthetics, adopting a qualitative methodology centered on participant observation, semi-structured interviews, analysis of institutional documents, photographic records, and all this collected material was analyzed using content analysis techniques. The research focused on the creative process of administrative offices, recognizing their strategic relevance and the scarcity of academic studies on their design. The results reveal that the team's creative process is not limited to the technical application of design solutions, but emerges from multiple dimensions—cultural, material, aesthetic, emotional, and organizational—and manifests itself through collaborative practices, knowledge exchange, leadership management, shared multisensory aesthetic experiences, and technical artifacts that influence both the perception and execution of projects. Organizational aesthetics acts as a catalyst and driver of creativity, transcending aesthetics beyond the visual dimension, acting as a sensory language that communicates values, promotes well-being, and mental health. The COVID 19 pandemic further highlighted the relevance of aesthetic experience as a sensitive language that communicates acceptance, security, and belonging. Thus, the research contributes to the theoretical field by highlighting the benefits of the articulation between distributed creativity and organizational aesthetics, and to the practical field by offering support for public institutions, traditional banks, and credit cooperatives to rethink their strategies for promoting creativity in the workplace, recognizing the strategic value of aesthetic knowledge and active listening to users.
- ItemPráticas gerenciais e benchmarking: impactos na eficiência de agências bancárias especializadas no segmento de micro e pequenas empresas (MPE)(Universidade Federal do Espírito Santo, 2025-05-30) Freitas, Elizabeth Perini de; Vilela, Bruno de Almeida; https://orcid.org/0000-0003-2388-1034; http://lattes.cnpq.br/4234091144485993 ; https://orcid.org/0009-0002-5125-7239; http://lattes.cnpq.br/6958198953119921; Setubal, Flávia Meneguelli Ribeiro; https://orcid.org/0000-0003-1667-7131; http://lattes.cnpq.br/9026400088071687; Maranhão, André Nunes; http://lattes.cnpq.br/2027603237278092; Ferreira, Rui Fernando Correa; https://orcid.org/0000-0001-8724-4267; http://lattes.cnpq.br/6044512465033869This study aims to propose a strategic framework based on internal benchmarking to identify, systematize, and disseminate managerial practices that promote operational and financial efficiency in banking branches specialized in serving Micro and Small Enterprises (MSEs). A mixed-method approach was adopted, structured in three complementary stages. The quantitative phase was conducted using Data Envelopment Analysis (DEA), specifically the output-oriented CCR model, which assessed the relative efficiency of 23 branches and revealed significant performance heterogeneity, with eight units positioned on the efficient frontier (DEA = 1), serving as internal benchmarks. Complementary statistical analyses, linear regression and analysis of covariance (ANCOVA), explored the relationship between organizational variables and efficiency levels, confirming that performance is primarily driven by the strategic mobilization of internal resources rather than contextual factors. The qualitative phase involved semi-structured interviews with branch managers, grounded in Slack’s Importance–Performance Matrix, which enabled the identification of managerial perceptions and differentiated patterns between efficient units, focused on continuous improvement and strategic alignment, and inefficient ones, characterized by limited adaptability. Data triangulation strengthened the analytical robustness of the investigation and supported the development of an applied model structured in five stages: identification, analysis, systematization, dissemination, and continuous monitoring. The findings contribute to both managerial practice and academic advancement by offering structured mechanisms for transforming underperforming units into strategically efficient ones.
- ItemMaturidade digital em um órgão público: um estudo no departamento estadual de trânsito do Espírito Santo(Universidade Federal do Espírito Santo, 2025-06-26) Simões, Wesley Rangel; Rosa, Alexandre Reis; https://orcid.org/0000-0003-0619-7433; http://lattes.cnpq.br/0211829376571921; https://orcid.org/0009-0004-9572-4323; http://lattes.cnpq.br/6637604603264380; Dias, Taciana de Lemos; https://orcid.org/0000-0002-7172-1230; http://lattes.cnpq.br/0535178144031059; Tonelli, Dany Flávio; https://orcid.org/0000-0002-4307-6430; http://lattes.cnpq.br/1549447568023040From a perspective focused in the public sector, under the lens of emerging digital maturity and its diagnosis, a convergence supported by new concepts being incorporated into public administration was identified framed within a context of public and digital governance. This convergence underpins the empirical study of measuring the digital maturity of a public agency. Accordingly, this dissertation aimed to examine the digital maturity at Detran-ES, its outcomes, and possible challenges, based on the adapted application of the World Bank's GovTech model. This applied research employed mixed methods with a convergent approach, combining quantitative analysis of secondary data and qualitative analysis of institutional public documents. The GovTech model was adapted to the context of a state autarchy, considering its specific role in the traffic sector. The quantitative analysis indicated that Detran-ES achieved a Very High digital maturity classification, with a GovTech Maturity Index (GTMI) score of 80.76%, demonstrating significant investments in technological infrastructure and digital governance. The qualitative analysis, based on 44 questions and multiple documentary sources, revealed, on the other hand, possibility for improvement in dimensions such as the provision of digital services to citizens and digital social engagement. The results suggest that, despite internal technological advancement, there is still a need to expand practices focused on citizen-centeredness and social participation. This research contributes to the field of Public Administration by proposing a practical and replicable assessment of digital maturity in public agencies, highlighting the importance of balancing technological infrastructure, organizational transformation, and the democratization of digital services
- ItemUso de evidências na tomada de decisão em organizações hospitalares: estudo de caso no HUCAM(Universidade Federal do Espírito Santo, 2025-07-21) Viana, Lorena Lima; Rosa, Alexandre Reis; https://orcid.org/0000-0003-0619-7433; http://lattes.cnpq.br/0211829376571921; https://orcid.org/0009-0003-5112-0635; http://lattes.cnpq.br/2941275881248083; Morais, César Augusto Tureta de; https://orcid.org/0000-0003-0091-1114; http://lattes.cnpq.br/4001881609827116; Silva, Ana Carolina Júlio da; https://orcid.org/0000-0003-4684-9811; http://lattes.cnpq.br/0881883628180494In hospital organizations, decision-making unfolds within a setting marked by transversal organizational structures, high complexity, and processes of evidence cocreation. In this environment, managers engage in varied forms of evidence appropriation and application throughout health-related decision-making. This study aimed to analyze how evidence has been incorporated into the decision-making processes of hospital pharmacy managers, based on a case study conducted at the University Hospital Cassiano Antônio Moraes, affiliated with the Brazilian Hospital Services Company (EBSERH) and the Unified Health System (SUS). The research employed a qualitative, descriptive, and cross-sectional approach, carried out in 2025, and grounded in thematic content analysis. The analytical framework was adapted from the input–process–output–outcome model and organized into seven stages: process initiation, sources of evidence, professional or interprofessional interactions, source analysis, final decision-making, decision implementation, and outcome evaluation. Data were collected through semi-structured interviews with managers and other professionals involved in the hospital pharmacy’s decision-making processes, encompassing diverse functions and types of decisions, both managerial and technical. The findings indicate that evidence use constitutes an interdependent and adaptive practice within the transversal organizational structure. The analysis also revealed a predominant reliance on organizational evidence, mediated by multiple professional and interprofessional interactions. Notably, among the seven stages analyzed, the implementation phase emerged as the central analytical insight, underscoring that decision-making is not the conclusion of the process but rather an intermediate stage—implementation is the endpoint. For evidence-based decisions to be effective, they must be institutionally implementable, operationally feasible, and socially negotiated. The research concludes that evidence supports decision-making by informing managerial and technical choices across various functional levels and is shaped by contextual demands. By empirically and analytically mapping this process, the study contributes to understanding evidence-based management as a complex decision-making practice in the public healthcare context, marked by structural and contextual constraints. Its practical contribution lies in the development of an intervention guide for organizational improvements tailored to hospital managers. The study’s social contribution consists in providing inputs for enhancing hospital management by identifying decision-making practices that value the use of evidence, even under adverse conditions. The findings offer strategic directions for reinforcing organizational efforts toward patient safety, rational use of medications and pharmaceutical supplies, and the advancement of public value within Brazil’s public health system.
- ItemA inserção de metodologias ativas no curso de licenciatura em pedagogia do Instituto Federal do Espírito Santo – Campus Itapina(Universidade Federal do Espírito Santo, 2024-12-02) Christo, Driely Guidoni de; Silva Junior, Annor da; https://orcid.org/0000-0003-4124-5277; http://lattes.cnpq.br/6915277167080656; https://orcid.org/0009-0001-5499-8449; http://lattes.cnpq.br/5266897303841008; Melo, Mariana Ramos de; https://orcid.org/0000-0001-7826-6050; http://lattes.cnpq.br/4824890335424653; Vasconcelos, Katia Cyrlene de Araújo; https://orcid.org/0000-0001-6972-7599; http://lattes.cnpq.br/0179308147079347This dissertation conducted a qualitative study in the Licentiate Degree in Pedagogy program at the Federal Institute of Espírito Santo (Ifes) – Itapina Campus, aiming to analyze how active methodologies are adopted by the teaching staff in the program. Conceptually, the study addressed active methodologies and higher education in Pedagogy. The research employed a case study method, with data collection through bibliographic research and semi-structured interviews with 13 faculty members who taught during the first semester of 2024. The data were analyzed using content analysis. The results indicate that, although active methodologies are acknowledged by the faculty, their implementation still faces challenges, particularly related to training, planning time, and the resistance of some professors and students who find it difficult to adapt to these innovative practices. Nonetheless, these methodologies show significant potential to promote more dynamic and interactive teaching. It is concluded that institutional support and continuing education are essential to consolidate the use of these practices, contributing to the improvement of higher education and the democratization of education in Brazil. The research provides Ifes with a tool to assist decision-makers in developing new teaching strategies, as well as in promoting faculty development and the adoption of active methodologies. Furthermore, this initiative may contribute to the formulation of public policies focused on higher education, expanding opportunities for democratizing education in Brazil through the creation and implementation of new university structures.